Do you have a physical (brick and mortar) store?

Not yet.  Geeky Goodies is only online for the time being.

 

Where are you located?

Geeky Goodies is in Toronto, Ontario in Canada. We work local suppliers in Canada and in the USA to produce and deliver our products.

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Are your prices in US dollars or Canadian dollars?

All the prices on our website are in US dollars.  Canadian customers looking to shop in Canadian dollars can visit our Etsy shop: Geeky Goodies Shop (although our selection of colour options and products is far less on there, you can always send us a message asking about a specific product that is not currently listed on our Etsy store – if we can add it there we will).

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You are a Canadian company, why are your prices in US dollars?

Currently most of our customers and our suppliers are in the US.  We are charged in US dollars for the shirts and services we use to provide our products so it’s much easier for us to remain in US dollars for now.  We love our Canadian customers and supporters and we have tried extremely hard to find a reliable, quality supplier in Canada to supply print-on-demand shirts and other products but all our efforts have been met with much higher prices, poor quality, and worst of all, extremely long wait/production times.  We continue to look for a long-term solution in Canada and hope that we may some day be able to change our prices over to Canadian dollars or offer some other option for our Canadian customers, however that's really not an option at this time.

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Can I order your products in bulk for my store?

YES!  We welcome working with retail stores who are looking to feature our products.  Contact us for wholesale pricing and information: chris@geekygoodies.com.

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Do I have to pay tax on my order?

Sales tax is charged according to the state, province or territory to which the item is shipped. Canadian orders will be charged taxes according provincial and federal tax guidelines.

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What is your Return Policy?

You can purchase with confidence from Geeky Goodies.  If you are not satisfied with your purchase, we will gladly accept a return*, provided the item(s) meet the following criteria:

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• Merchandise may not be returned if worn, soiled or washed and must not smell like food, pets or cigarette smoke.

• Original tags and/or packaging must be affixed to items in original condition.

• Returns must be initiated within 30 days of the purchase date. Contact us as soon as possible to make arrangements. Your returned merchandise must be received within 30 days of the purchase date.

• Allow 2-4 weeks for processing returns.

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Returns will only be accepted under these conditions.  We reserve the right to refuse a return if we assess that the item is not in its original condition. The buyer (you) are responsible for shipping costs associated with sending your return.  When needed, refunds will be issued for the cost of the product alone – shipping costs will not be refunded.

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Orders outside of the US may have customs/duty applied at the border by your country.  This is beyond our control.  Because all orders are printed on demand, we are unable to offer refunds or exchanges if this the shipment is refused by you due to customs/duty charges of any kind.  Shipping costs of any kind will not be refunded.

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If you have any concerns, or please contact us at chris [@] geekygoodies.com.

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*Unfortunately we cannot offer returns or refunds for printing services for game mats.

 

How do I return an item?

Contact us via email to get a Return Authorization Number (RA#). Please provide your name, the description of what you are returning and the reason for the return. *Unfortunately we cannot offer returns or refunds for printing services for game mats.

 

Ship the item(s) using any shipping method you prefer. We suggest using a method that can be tracked. Geeky Goodies will not assume responsibility for any return shipping fees, nor can we reimburse you for any fees incurred. Geeky Goodies is not responsible for returned packages that may be lost in the mail by the shipper you have selected.

 

All returns must have an RA# issued by us. Any returns without an RA# will be refused and returned to you.  Items should be received within 30 days (postmarked no later than 15 days). 

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Orders outside of the US may have customs/duty applied at the border by your country.  This is beyond our control.  Because all orders are printed on demand, we are unable to offer refunds or exchanges if this the shipment is refused by you due to customs/duty charges of any kind.  Shipping costs of any kind will not be refunded.

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If you